Help Center

How to Claim or Release a Scheduled Shift

ShiftFlow lets team members send schedule change requests without editing the schedule directly. Open My Schedule, choose the shift from list view or calendar view, then use the request action on the shift details page.

Step 1: Open My Schedule in list view

From the home screen, open My Schedule. List view shows upcoming shifts as rows. Tap the assigned shift you want to manage.

My Schedule

Step 2: Or use calendar view

Tap the calendar button to switch views. Calendar view shows which dates have scheduled shifts. Tap a day with a shift, then open the shift entry for that date.

My Schedule
April 2026
Su Mo Tu We Th Fr Sa
Thu, Apr 18
Front Desk Opening
9:00 AM - 5:00 PM
Assigned

Step 3: Use the shift details action

When the schedule details page opens, tap Release Shift if the shift is already assigned to you. If the same details page shows an open shift instead, use Claim Shift from this screen.

Schedule Details
Front Desk Opening
Thu, Apr 18 • 9:00 AM - 5:00 PM
Assigned
Status
Assigned to you
Request

Step 4: Wait for manager review

Managers review claim and release requests from the schedule request list and either approve or reject them.

Notes

  • Claim and release requests only affect the schedule after a manager reviews them.
  • Only published shifts can be claimed or released.
  • You will see the shift update after the request is approved.