Help Center
Get answers and product guidance
Explore how-to articles and walkthroughs designed to keep your team moving.
How Managers Review Schedule Requests
Start from Request Center on the home screen, open the claim or release queue, and approve or reject pending schedule requests.
How to Add Mileage in ShiftFlow
Enable the Mileage field, then let team members add miles from the active shift screen.
How to Add Shift Notes
Capture on-the-fly context while a shift is running.
How to Add Tips in ShiftFlow
Enable the Tip field, then let team members save tip amounts from More Actions while they are clocked in.
How to Allow Background Location Updates
Enable background location access so ShiftFlow can keep location checks available during active shifts.
How to Change Account Currency
ShiftFlow supports all major currency signs.
How to Change Account Distance Unit
Use miles or kilometers to match your region and reporting.
How to Change Account Time Zone
Adjust the account time zone for accurate overtime and pay period calculations.
How to Change App Language
Open App Preferences and choose the language you want ShiftFlow to use on this device.
How to Change Duration Format
Choose whether durations appear as hours and minutes or as decimal hours.
How to Change Time Off Settings
Adjust the time off categories your team tracks and controls how requests are paid.
How to Claim or Release a Scheduled Shift
Open the shift, send a claim or release request, and wait for manager approval.
How to Claim or Release an Open Shift
Open a published schedule entry and send a claim or release request for manager review.
How to Clock In
Clock in from the Clock tab, confirm your photo and location if prompted, and start your shift.
How to Configure Clock In Job Code Requirements
Configure whether team members must select a job code when clocking in with Enforced, Prompted, or Flexible modes.
How to Configure Location Tracking
Enable location tracking, choose enforcement, and keep your sites list current.
How to Create a Job Code
Start from the More menu, open Job Codes, and create a new job code with optional work site, pay rate, and estimated revenue settings.
How to Create and Publish a Schedule
Build the week's schedule, save draft shifts, and publish the schedule when it is ready for the team.
How to Delete My Account
Permanently delete your account and remove personal data from active systems.
How to Edit Shift Time
Correct missing or inaccurate shift entries before payroll runs.
How to Enable Auto Clock Out
Automatically clock out open shifts by maximum duration, by a cutoff time, or with both settings together.
How to Enable Bonus for Shifts
Allow managers to add shift bonuses and capture them on timesheets.
How to Enable Mileage Tracking
Track mileage alongside shifts and optionally apply a reimbursement rate.
How to Enable Tip Tracking
Let team members record tip amounts from the active shift screen.
How to Export Timesheets and Reports
Export payroll-ready reports, expense files, and printable schedules from the parts of ShiftFlow that manage them.
How to Find Your Time Clock Kiosk PIN
Open the More tab and find the Time Clock Kiosk PIN card used for shared-device clock in.
How to Invite Team Members
Invite team members with a shareable 6‑character code.
How to Join a Team with an Invite Code
Join your team using a 6‑character invite code.
How to Request a Time Correction
Open a completed shift, edit the correction you need, and submit the request for manager approval.
How to Request Time Off
Open My Time Off, create a request, and submit the dates you need off for manager review.
How to Set Account Break Policy
Configure break modes, types, and safeguards to match your policies.
How to Set Account Overtime Rules and Rates
Set daily and weekly thresholds and multipliers so overtime calculates correctly.
How to Set Account Pay Period
Align timesheets with your payroll cadence by setting pay periods.
How to Set Account Time Rounding
Keep timesheets consistent with configurable rounding for clock‑ins and clock‑outs.
How to Set Account Work Week Start Day
Set the weekday your work week begins so timesheets, overtime, and exports align with payroll.
How to Set Photo Validation
Ask for a photo at clock-in and decide whether it is optional or required.
How to Set Up Kiosk Mode
Turn a shared device into a team clock so members can verify and clock in without using their own phones.
How to Set Up Weekday Premium Pay
Use Shift Differential to turn premium pay on for specific weekdays and save the schedule that should earn extra pay.
How to Setup Holiday Pay
Configure the default holiday premium, choose the official holiday calendar, and add any custom holidays your business needs.
How to Switch Between 12-Hour and 24-Hour Time
Choose whether ShiftFlow shows times in 12-hour or 24-hour format on this device.
How to Track Expenses
Add expenses during a shift, save receipts, and review or export them later from the expense center.
How to Transfer Account Ownership
Assign a new account owner with full administrative control.
How to Turn Haptics On or Off
Control vibration feedback for supported actions on supported mobile devices.
How to Update My Business Logo
Keep your brand consistent by updating your business logo.
How to Update My Business Name
Keep organization details current by updating the business name.
How to View the Team Activity Timeline
Open the timeline to review clock-ins, requests, approvals, and other recent team activity.
How to View Your Team on the Map
Use the team map to see active team members on the clock and get a quick view of current field coverage.
Will Team Members See Each Other’s Location or Shifts?
Understand what team members can see, what managers can see, and when published schedules are shared.