Help Center

How to Claim or Release an Open Shift

ShiftFlow lets team members send requests for schedule changes without editing the schedule directly. Open My Schedule, choose the open shift from list view or calendar view, then send the claim request from the shift details page.

Step 1: Open My Schedule in list view

From the home screen, open My Schedule. List view shows upcoming schedule entries as rows. Tap the open shift you want to claim.

My Schedule

Step 2: Or use calendar view

Tap the calendar button to switch views. Calendar view shows which dates have scheduled shifts. Tap a day with an open shift, then open the shift entry for that date.

My Schedule
April 2026
Su Mo Tu We Th Fr Sa
Thu, Apr 18
Front Desk Coverage
9:00 AM - 5:00 PM
Open

Step 3: Claim the shift from schedule details

When the schedule details page opens, tap Claim Shift to send the request.

Schedule Details
Front Desk Coverage
Thu, Apr 18 • 9:00 AM - 5:00 PM
Open
Status
Downtown Store
Request

Step 4: Wait for manager review

Managers review claim and release requests from the schedule request list and either approve or reject them.

Notes

  • Claim and release requests only affect the schedule after a manager reviews them.
  • Open-shift claiming depends on the schedule being published and available to the requester.