Help Center

How to Review Team Attendance

Reports

Attendance compares published scheduled shifts with actual time clock records. It is different from Timesheets: Timesheets show worked time, while Attendance explains whether scheduled work started and ended as expected.

Step 1: Open Attendance Status

Open Reports → Attendance Status, then choose the date range you want to review.

Attendance Status

Apr 1–15
On Time
42
Late Arrival
3
Early Departure
2
No Show
1
Alex Carter View
On Time
8 Late
2 No Show
1

Step 2: Read the overview

The overview includes:

  • On Time: the scheduled shift started within the allowed attendance threshold.
  • Late Arrival: clock-in occurred after the scheduled start.
  • Early Departure: clock-out occurred before the scheduled end.
  • No Show: no matching worked shift was recorded for the schedule.
  • Claimed and Released: open or assigned scheduled shifts changed through request workflows.

Attendance Status

Apr 1–15
On Time
42
Late Arrival
3
Early Departure
2
No Show
1
Alex Carter View
On Time
8 Late
2 No Show
1

Step 3: Open a team member’s details

Tap a row to see the scheduled start and end beside the actual clock-in and clock-out for each event.

Attendance Status

Apr 1–15
On Time
42
Late Arrival
3
Early Departure
2
No Show
1
Alex Carter View
On Time
8 Late
2 No Show
1

Attendance Details

Alex Carter
Tuesday, Apr 14
Late Arrival
Scheduled Start 9:00 AM
Clock-in 9:18 AM
Scheduled End 5:00 PM
Clock-out 5:04 PM

Attendance rate requires published scheduled shifts.

One day can contain multiple scheduled or worked shifts. Review each matching event before treating an exception as an attendance issue.

Step 4: Export attendance

Tap Export and choose PDF or CSV. The export uses the currently selected date range.

Attendance Status

Apr 1–15
On Time
42
Late Arrival
3
Early Departure
2
No Show
1
Alex Carter View
On Time
8 Late
2 No Show
1

When the report is empty or unexpected

  • Attendance rate requires published scheduled shifts; unscheduled worked time appears in Timesheets but cannot produce an on-time comparison.
  • Confirm the schedule was published before the shift started.
  • Check that the actual shift belongs to the correct team member and date.
  • Use Go to Scheduler to correct future schedules, and edit the timesheet only when the recorded punch itself is wrong.