Trung tâm Hỗ trợ
Nhận câu trả lời và hướng dẫn sản phẩm
Khám phá các bài viết hướng dẫn và hướng dẫn từng bước giúp đội ngũ của bạn hoạt động hiệu quả.
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How Managers Clock In, Clock Out, or Start Breaks for a Team Member
Use Work Detail to perform the time-clock action currently available for a team member and verify the result.
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How Managers Review Schedule Requests
Start from Request Center on the home screen, open the claim or release queue, and approve or reject pending schedule requests.
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How Managers Review Time Correction Requests
Compare requested shift times with the original record, then approve or reject the correction.
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How Managers Review Time-Off Requests
Review a team member's time-off details, attachments, and paid status before approving or rejecting the request.
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How ShiftFlow Notifications Work
Understand notification permission, common alert types, destination links, account context, and Chat mute behavior.
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How ShiftFlow Uses Your Location
See what ShiftFlow records, when, and how to choose the right location permission on your iPhone or Android.
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How Team Members Use Cost Codes
Select the right Cost Code after a Job Code when clocking in or switching work during a shift.
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How to Add Mileage in ShiftFlow
Enable the Mileage field, then let team members add miles from the active shift screen.
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How to Add Shift Notes
Capture on-the-fly context while a shift is running.
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How to Add Time or Time Off from a Timesheet
Use the Reports action menu to add a missing worked Shift or enter Time Off for the correct team member and date.
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How to Add Tips in ShiftFlow
Enable the Tip field, then let team members save tip amounts from More Actions while they are clocked in.
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How to Allow Team Members to Create Shifts
Enable or disable the account permission that lets team members add missing worked shifts from their Timesheet.
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How to Archive and Restore Job Codes
Remove a Job Code from new selections without deleting its historical time, then restore it when needed.
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How to Change Account Currency
ShiftFlow supports all major currency signs.
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How to Change Account Distance Unit
Use miles or kilometers to match your region and reporting.
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How to Change Account Time Zone
Adjust the account time zone for accurate overtime and pay period calculations.
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How to Change App Language
Open App Preferences and choose the language you want ShiftFlow to use on this device.
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How to Change Duration Format
Choose whether durations appear as hours and minutes or as decimal hours.
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How to Change Time Off Settings
Adjust the time off categories your team tracks and controls how requests are paid.
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How to Claim or Release a Scheduled Shift
Open the shift, send a claim or release request, and wait for manager approval.
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How to Claim or Release an Open Shift
Open a published schedule entry and send a claim or release request for manager review.
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How to Clock In
Clock in from the Clock tab, confirm your photo and location if prompted, and start your shift.
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How to Clock In and Out Offline
Record a shift without a network connection, then upload the offline timeline when service returns.
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How to Configure Clock In Job Code Requirements
Configure whether team members must select a job code when clocking in with Enforced, Prompted, or Flexible modes.
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How to Configure Location Tracking
Enable location tracking, choose enforcement, and keep your sites list current.
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How to Contact Support, Send Feedback, and Read Release Notes
Choose the correct ShiftFlow help entry and include the details needed to investigate a product problem.
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How to Control Where and When Team Members Can Clock In
Choose whether the team uses mobile or kiosk time clocks and set an early clock-in window for scheduled shifts.
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How to Copy, Filter, and Clear a Team Schedule
Filter the team schedule, reuse a prior week, copy forward, clear a week, and export a printable schedule.
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How to Create a Job Code
Start from the More menu, open Job Codes, and create a new job code with optional work site, pay rate, and estimated revenue settings.
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How to Create a New Business Account
Create a business account and set the initial profile, business, workweek, Pay Period, validation, and extra fields.
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How to Create and Manage Cost Codes
Enable Cost Codes, create reporting categories, review hours, and archive or restore codes safely.
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How to Create and Manage Departments
Group your team into departments with their own managers and members.
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How to Create and Manage Work Sites
Create a Work Site, verify its map area, connect Job Codes, and safely edit or delete the location.
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How to Create and Publish a Schedule
Build the week's schedule, save draft shifts, and publish the schedule when it is ready for the team.
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How to Create, Edit, and Delete a Shift
Add an actual worked shift, update its details, or permanently remove it from a timesheet.
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How to Deactivate or Reactivate a Team Member
Remove a team member's access without losing their records, then reactivate them anytime.
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How to Delete My Account
Permanently delete your account and remove personal data from active systems.
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How to Edit or Delete a Scheduled Shift
Correct or remove planned work in Team Scheduler and understand how published changes affect team members.
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How to Edit Shift Time and Breaks
Correct an existing shift, add paid or unpaid breaks, and verify the updated hours.
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How to Enable and Use Team Chat
Enable Team Chat, start direct or group conversations, share files, and manage conversation settings.
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How to Enable Auto Clock Out
Automatically clock out open shifts by maximum duration, by a cutoff time, or with both settings together.
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How to Enable Bonus for Shifts
Allow managers to add shift bonuses and capture them on timesheets.
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How to Enable Mileage Tracking
Track mileage alongside shifts and optionally apply a reimbursement rate.
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How to Enable Tip Tracking
Let team members record tip amounts from the active shift screen.
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How to Export Timesheets and Reports
Export payroll-ready reports, expense files, and printable schedules from the parts of ShiftFlow that manage them.
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How to Find Past Shifts and Shift History
Find your completed shifts, open the full record, and understand the activity timeline and later edits.
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How to Find Your Time Clock Kiosk PIN
Open the More tab and find the Time Clock Kiosk PIN card used for shared-device clock in.
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How to Invite Team Members
Invite team members with a shareable link, QR code, or 6‑character code.
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How to Join a Team with an Invite Code
Join your team using a 6‑character invite code.
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How to Make a Team Member an Admin
Promote a team member to Admin so they can help manage your team and account.
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How to Manage Group Chats
Update a group name or image, manage members, mute notifications, review shared content, or leave the group.
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How to Manage Job Code Access, Pay, and Work Sites
Control who can use a Job Code, its default pay and revenue settings, and the Work Site connected to it.
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How to Manage Your ShiftFlow Subscription
Review your plan and renewal, update billing, and find receipts for web or app-store subscriptions.
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How to Manually Add Team Members Without a Smartphone
Add team members who don’t have a smartphone or email by creating their profile manually.
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How to Read a Timesheet and Mark a Pay Period Paid
Review hours, exceptions, Job Code totals, and pay-period status before marking time Paid.
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How to Read ShiftFlow Reports
Read team hours, estimated pay, Job Code performance, and extra shift fields for a selected date range.
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How to Request a Time Correction
Open a completed shift, edit the correction you need, and submit the request for manager approval.
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How to Request and Manage Time Off
Follow time off from a team member's request through approval, editing, withdrawal, and deletion.
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How to Review Team Attendance
Compare published scheduled shifts with actual punches and review attendance exceptions by team member.
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How to Set a Team Member's Pay Rate
Add or update a team member's hourly pay rate so it flows into timesheets and reports.
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How to Set Account Break Policy
Configure break modes, types, and safeguards to match your policies.
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How to Set Account Overtime Rules and Rates
Set daily and weekly thresholds and multipliers so overtime calculates correctly.
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How to Set Account Pay Period
Align timesheets with your payroll cadence by setting pay periods.
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How to Set Account Time Rounding
Keep timesheets consistent with configurable rounding for clock‑ins and clock‑outs.
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How to Set Account Work Week Start Day
Set the weekday your work week begins so timesheets, overtime, and exports align with payroll.
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How to Set Photo Validation
Ask for a photo at clock-in and decide whether it is optional or required.
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How to Set Up Kiosk Mode
Turn a shared device into a team clock so members can verify and clock in without using their own phones.
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How to Set Up Shift Differential Pay
Set a default premium and define the weekdays and time windows that earn shift differential pay.
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How to Set Up Weekday Premium Pay
Use Shift Differential to turn premium pay on for specific weekdays and save the schedule that should earn extra pay.
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How to Setup Holiday Pay
Configure the default holiday premium, choose the official holiday calendar, and add any custom holidays your business needs.
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How to Sign In or Reset Your Password
Sign in with email or a supported provider, verify your email, and recover access with a password reset.
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How to Start and End a Break
Start a paid or unpaid break during a shift, monitor its timer, and return to work correctly.
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How to Switch Between 12-Hour and 24-Hour Time
Choose whether ShiftFlow shows times in 12-hour or 24-hour format on this device.
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How to Switch Between ShiftFlow Accounts
Change the active business account safely and understand what refreshes when the account changes.
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How to Switch Jobs During a Shift
Move time from one job or cost code to another without ending your active shift.
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How to Track Expenses
Add expenses during a shift, save receipts, and review or export them later from the expense center.
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How to Transfer Account Ownership
Assign a new account owner with full administrative control.
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How to Troubleshoot Location Updates
Fix missing, stale, or inaccurate location updates and separate device-permission issues from Work Site configuration.
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How to Troubleshoot Missing Notifications
Restore missing ShiftFlow alerts by checking permission, system delivery, Chat mute, account context, connectivity, and app state.
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How to Turn Haptics On or Off
Control vibration feedback for supported actions on supported mobile devices.
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How to Understand Job Code Performance
Interpret Job Code cost, estimated revenue, profit health, team hours, expenses, and Cost Code breakdowns.
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How to Understand Shift Pay Calculations
Trace Regular, Overtime, Double Overtime, premium, Flat Rate, and extra pay lines for a shift.
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How to Update a Team Member's Name or Photo
Edit a team member's name or profile photo from their profile screen.
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How to Update My Business Logo
Keep your brand consistent by updating your business logo.
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How to Update My Business Name
Keep organization details current by updating the business name.
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How to Update Your Profile and Kiosk PIN
Change your own profile photo, display name, and Time Clock Kiosk PIN without editing account-level team data.
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How to Use Live Activities During a Shift
Follow an active Shift or break from the iPhone Lock Screen and Dynamic Island without changing recorded time.
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How to Use Notes Manager
Review notes and photos across shifts, open the related record, and update notes from one manager view.
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How to Use ShiftFlow on Web and Tablet
Use the wider ShiftFlow layout, browser downloads, device permissions, and shared-tablet Kiosk Mode appropriately.
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How to Use the Team Work Status View
Scan who is working, on break, clocked out, or awaiting a scheduled start and open a member's Work Detail.
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How to Use Threads, Reactions, Pinned Messages, and Read Receipts
Use message actions to keep Chat organized and understand who has seen a group message.
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How to View a Team Member's Shifts, Time Off, and Pay History
Use a team member's Profile to review their worked shifts, time off records, and applicable pay-rate history.
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How to View the Team Activity Timeline
Open the timeline to review clock-ins, requests, approvals, and other recent team activity.
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How to View Your Team on the Map
Use the team map to see active team members on the clock and get a quick view of current field coverage.
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How Trial and Seat Limits Work
Understand trial countdowns, included team seats, overage messages, upgrade ownership, and time-clock access blocks.
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Understanding Teammate Location Permissions
What Always, While Using, and Off mean when you view your team's location permissions, and how a teammate changes theirs on iPhone or Android.
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What Can Team Members See in ShiftFlow?
Understand what regular team members can see, what stays manager-only, and how ShiftFlow protects sensitive team information.
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Why Can't I Clock In?
Find the message or missing control that is blocking clock-in and follow the correct fix.